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Policy

Privacy Policy

Effective Date: 05/21/2026

VitalStem Institute is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a consultation, or engage with our regenerative medicine and longevity services. Information collected and used in connection with the delivery of medical care is also governed by HIPAA and our Notice of Privacy Practices, which is provided separately.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Health-Related Information You Provide on the Website: Information you submit through contact forms, intake questionnaires, or consultation requests, including reason for inquiry and service of interest. Detailed protected health information collected during clinical care is governed by HIPAA and our Notice of Privacy Practices.
  • Communication Data: Records of inquiries, correspondence, and electronic communications related to consultation requests and general practice questions.
  • Technical Data: IP address, browser type, device information, pages visited, and general location data collected through cookies or analytics tools.

Consent to Communication

By providing your contact information, you consent to receiving communications from VitalStem Institute via email, telephone, SMS, or other electronic means regarding your inquiry and our services. You may withdraw consent at any time by contacting us or using opt-out options included in communications. SMS consent is not shared with third parties for unrelated purposes and is used only for communications directly associated with VitalStem Institute services.

2. How We Use Your Information

We use the collected information to:

  • Respond to consultation requests and inquiries
  • Schedule appointments and coordinate clinical care
  • Communicate service-related updates, appointment reminders, or administrative information
  • Improve website functionality and user experience
  • Comply with legal, regulatory, and contractual obligations, including those under HIPAA, where applicable

3. How We Share Your Information

We may share personal information as necessary for lawful business and clinical operations, including:

  • Internal Operations: With employees, contractors, or advisors who require access to perform operational, administrative, clinical, or support functions.
  • Service Providers and Partners: With trusted third-party vendors such as electronic health record systems, hosting providers, analytics platforms, communication tools, and technology partners that assist in operating or improving our services. These parties are required to protect your data and use it only for authorized purposes. Where applicable, such vendors operate under business associate agreements consistent with HIPAA.
  • Healthcare Coordination: With other licensed healthcare providers or facilities involved in your care, with your consent or as otherwise permitted by law.
  • Legal and Regulatory Compliance: When required by law, court order, legal process, or to protect rights, safety, or property.
  • Business Transactions: In connection with a merger, acquisition, restructuring, financing, or transfer of assets. Personal information may be transferred as part of such transactions.
  • Other Lawful Purposes: For purposes disclosed at the time of collection or with your consent.

SMS Information

SMS consent and related data will not be shared with third parties for unrelated purposes and will only be used for communications directly associated with VitalStem Institute services.

4. Cookies and Tracking

Our website uses cookies and similar technologies to support functionality, analyze site usage, and improve performance. You may disable cookies through your browser settings, though some site features may not function properly as a result.

5. Your Rights and Choices

Depending on your jurisdiction, including if you are a California resident, you may have rights under applicable privacy laws such as the California Consumer Privacy Act and the California Privacy Rights Act. These rights may include:

  • Right to Know: about the personal information we collect and how it is used
  • Right to Access: a copy of the personal information we maintain about you
  • Right to Deletion: of personal information, subject to legal exceptions
  • Right to Correction: of inaccurate personal information
  • Right to Opt Out: of the sale or sharing of personal information where applicable
  • Right to Limit Use: of sensitive personal information if collected

To exercise these rights, please contact us using the information below. We will verify your identity as required by law and will not discriminate against you for exercising your privacy rights. Patient rights with respect to protected health information are governed separately by HIPAA and described in our Notice of Privacy Practices.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Where applicable to protected health information, we follow the safeguards required by HIPAA. No system is completely secure, and we encourage caution when transmitting sensitive information electronically.

7. Third-Party Links

Our website may contain links to third-party websites not controlled by VitalStem Institute. We are not responsible for the privacy practices or content of those external sites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

VitalStem Institute

14332 Ventura Blvd., Sherman Oaks, CA 91423

Email: reception@trssi.com